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Computer telephony integration
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831	Chapter 1 AL A First Look at Call Centers In This Chapter Add to Reading List Source URL: media.wiley.com Language: English - Date: 2013-08-22 19:14:36 Electronic engineering Call center industry in the Philippines Economy of the Philippines Call centre Telemarketing Automatic call distributor Virtual queue Dialer Computer telephony integration Marketing Telephony
832	Contents at a Glance Introduction ................................................................ 1 AL Part I: From the Ground Up: An Overview Add to Reading List Source URL: media.wiley.com Language: English - Date: 2013-08-22 19:14:36 Marketing Computer telephony integration Customer experience management Call centre Call center industry in the Philippines Workforce management Customer relationship management Outsourcing Planning Business Management Telephony
833	Disc Log 279 Information Released under Freedom of Information Act Subject: Various questions relating to Companies House staff numbers, physical locations and server and telephony manufacturers Date Released: 21 June 2 Add to Reading List Source URL: www.companieshouse.gov.uk Language: English - Date: 2012-12-13 05:24:56 Computer telephony integration Electronic engineering Server Asterisk CT Connect Telephony Server hardware Business telephone system
834	bulletinSNATED-2012-anglais Add to Reading List Source URL: www.allo119.gouv.fr Language: English - Date: 2013-10-21 11:52:20 Call centre Computer telephony integration Telephony
835	Disc Log 322 Information Released under Freedom of Information Act Subject: Contract information regarding telephone maintenance contract (VOIP or PBX) Date Released: 2 October 2013 Summary of request: The enquirer requ Add to Reading List Source URL: www.companieshouse.gov.uk Language: English - Date: 2014-05-09 10:13:39 Videotelephony Electronics Voice over IP Broadband Business telephone system Telephony Electronic engineering Computer telephony integration
836	Information released under Freedom of Information Act Add to Reading List Source URL: www.ipo.gov.uk Language: English - Date: 2011-10-21 08:32:56 Computer telephony integration Value added tax E-procurement Procurement Government Procurement Service Electronic engineering Business Technology Business telephone system
837	Product Pricing Sheet (ILEC) Product 7 Digit Dialing Description Add to Reading List Source URL: oxfordnetworks.com Language: English - Date: 2014-07-17 16:36:33 Teletraffic Telephone exchanges Computer telephony integration Caller ID Toll-free telephone number Direct inward dialing Premium-rate telephone number Centrex North American Numbering Plan Telephony Electronic engineering Telephone numbers
838	Document 3- PMF Definitions for Stand Alone Call Centres Definitions The following are the definitions and descriptions of the Performance Management Framework (PMF) metrics as used by ‘stand alone’ contact centres. Add to Reading List Source URL: www.gov.uk Language: English - Date: 2013-01-16 14:56:34 Call centre Computer telephony integration Telephony Contact centre Customer relationship management Interactive voice response Marketing Business Customer experience management
839	Document 2- Limitations of the PMF Data Objectives The objective of the Performance Management Framework is to improve the performance of publicly funded telephone contact centres by capturing, sharing and comparing per Add to Reading List Source URL: www.gov.uk Language: English - Date: 2013-01-16 14:56:34 Sampling Telephone call Electronic engineering Electronics Human communication Call centre Computer telephony integration Telephony
840	Document 4- Understanding Virtual Network Data If a telephone service is provided through a single ‘stand alone’ contact centre all callers dialling the number associated with that service will be connected to this c Add to Reading List Source URL: www.gov.uk Language: English - Date: 2013-01-16 14:56:34 Telephony Electronic engineering Contact centre Electronics Voice over IP Service-level agreement Computer telephony integration Outsourcing Call centre

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